Getting in touch
Need help with your 7bit Casino account? Our support team is on hand every day of the week, and there are a few simple ways to reach us depending on how quickly you need an answer.
Live chat
The fastest route is our live chat, available 24/7. Look for the chat icon in the corner of any page, type your question and you will usually be connected with an agent within a couple of minutes. Live chat is ideal for time-sensitive matters such as a deposit that has not landed, a bonus you want to activate or a quick account query.
Email support
For anything more detailed — verification documents, payment questions or feedback that needs a written record — email support is the better option. Send your message from the address linked to your account and include as much detail as you can so the team can help without extra back-and-forth. Replies typically arrive within a few hours, though busier periods can take a little longer.
Before you write
Many common topics — registration, the four-step welcome bonus, wagering requirements, deposits and withdrawals — are already covered in our help resources and FAQ. A quick look there often solves the issue straight away, especially for questions about payment methods, processing times or verification.
Whatever channel you choose, our team communicates in English and aims to sort things out politely and promptly. If your first message does not fully resolve the matter, just reply and we will keep working with you until it is settled.
Have a question or need assistance with your account? Fill in the form below and our team will get back to you as soon as possible.
Need a hand?
Our support team is available around the clock through live chat and email. Whatever your question about accounts, bonuses or payments, we are ready to help.
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